In state-of-the-art automation, the quantity of networked machines, systems, robots and components will increase dramatically. With this, the amount of communication will grow signifi cantly. New business models will emerge, traditional markets will be divided up differently and global competition will be fi ercer than ever before. By providing supportZ, Zimmer Group offers services that go far beyond online product support and a hotline. These include setup service for machines and cells, on-site service over the entire system lifecycle, online support and a hotline, product fi nders / product confi gurators, spare parts service, test devices and comprehensive training programs.